The observation screen is intentionally designed to mirror the WHO paper-based hand hygiene observation form — same columns, same 5 Moments, same professional categories. IPC staff trained on the WHO method can start using SurveilSync immediately with minimal additional training.
WHO Aligned Real-Time
Hand Hygeine Audit & Patient Safety Platform
Replace paper-based WHO observation grids with a smart digital system — capturing real-time compliance data, behavioral analytics, and ward-wise HAI risk, all in one platform.
- WHO Hand Hygiene Guidelines
- JCI Accreditation Ready
- AMR Action Plan Aligned
- Offline-Capable & Cloud-Synced
- Audit-Ready Reporting
The Challenge
Paper-Based Auditing Is Holding You Back
The WHO observation grid is the global gold standard — but manually transferring paper records into spreadsheets before any analysis can happen creates critical delays in infection control response.
Demo
No Real-Time Visibility
Without live monitoring, compliance issues and high-risk trends can remain unnoticed.
Calculation Errors
Manual data entry increases the risk of reporting inaccuracies and compliance errors.
Heavy IPC Workload
IPC teams spend valuable time on administrative tasks instead of infection prevention activities.
How It Works
Familiar Workflow Powerful Results
SurveilSync digitises the exact WHO observation structure your IPC team already knows — so adoption is instant, and the analytics arrive automatically.
The WHO Grid, Digitized
- WHO 5 Moments of Hand Hygiene captured per opportunity
- Hand Rub, Hand Wash, or Missed HH — one tap per event
- Technique quality assessment built into every observation
- No-glove-use flag for high-risk behavioural tracking
- Offline-capable — syncs automatically when reconnected
Instant Session Analysis
Once a session is saved, SurveilSync automatically calculates compliance rates by staff category and by WHO indication moment — no spreadsheet needed. Observers and IPC leads can review results immediately after each audit session.
- Compliance rate auto-calculated per session
- Breakdown by Nurse, Doctor, AHP, Auxiliary staff
- Performance across all 5 WHO Moments
- Hand Rub vs Hand Wash ratio analysis
- Session timestamped and linked to the observer
Hospital-Wide Analytics Dashboard
All sessions aggregate automatically into a live dashboard — giving IPC leads a complete picture of hand hygiene performance across every ward, department, and staff group, benchmarked against the WHO 80% compliance target.
- Monthly HH compliance trend vs WHO 80% benchmark
- Ward/department compliance sorted highest to lowest
- Moment-wise compliance across all 5 WHO Moments
- Behavioural analytics — missed HH, glove substitution, technique quality
- HAI risk scoring & training prioritisation by ward
WHO Standard
Live Analytics
One Dashboard Complete Visibility
From overall hospital compliance to individual ward risk scores, every metric your IPC team needs is in one place — updated in real time, benchmarked against WHO standards.
WHO Standard
All 5 Moments of Hand Hygiene
SurveilSync tracks every WHO-defined hand hygiene indication moment, giving you granular compliance data that pinpoints exactly where intervention is needed.
M1
Before touching a patient
M2
Before clean/aseptic procedure
M3
After body fluid exposure risk
M4
After touching a patient
M5
After touching patient surroundings
Core Capabilities
Everything Your IPC Team Needs
Built beyond standard WHO observation — SurveilSync adds the analytical depth to turn compliance data into action.
Mobile Data Entry
Observe and record directly on a tablet or phone at the bedside — no paper, no delays.
Risk Intelligence
Ward-Wise HAI Risk Classification
SurveilSync automatically scores each ward using compliance trends, missed HH rates, and technique quality — so your IPC team knows exactly where to focus first.
Immediate Action
Wards with critically low compliance, high missed HH opportunity rates, and elevated incorrect technique scores. Represents the highest patient safety risk.
- Urgent training and enhanced supervision
Priority Intervention
Wards with below-target compliance and notable behavioural gaps — missed HH and technique issues present but not yet at critical levels. Prompt action needed.
- Targeted training and observation support
Focused Improvement
Wards approaching compliance thresholds with some identifiable gaps. Structured refresher training and increased observation frequency recommended.
- Refresher training and increased monitoring
Sustained Performance
Wards consistently meeting or exceeding the WHO 80% compliance target with good technique quality. Continue routine monitoring and reinforce best practices.
- Routine monitoring and ongoing reinforcement
FAQs
Common Questions
Everything you need to know about the Hand Hygiene Audit and Patient Safety Platform.
Does the app follow the standard WHO Standard?
Yes. The data entry interface is intentionally designed to mirror the WHO paper-based observation form — same 5 Moments, same professional categories, same workflow. IPC teams already trained on WHO methodology can begin using SurveilSync immediately.
What is the Technique Quality Assessment feature?
Beyond recording whether HH was performed or missed, observers can flag whether the correct hand hygiene steps were followed. Poor technique can reduce the effectiveness of hand cleaning even when HH is performed — this feature helps identify training gaps beyond basic compliance.
Can the app be used without an internet connection?
Yes. SurveilSync supports offline data entry — observers can complete full sessions without internet access, and all data syncs automatically to the cloud once connectivity is restored.
What is the No-Glove-Use observation flag?
This is a unique SurveilSync feature that allows observers to flag situations where a healthcare worker both missed hand hygiene AND failed to use gloves when indicated. This double-miss represents a significantly elevated infection transmission risk and is tracked separately in behavioral analytics.
How is the HAI risk score calculated for each ward?
The risk score is derived from a combination of factors including overall HH compliance rate, the proportion of missed HH opportunities, incorrect technique frequency, and glove-use observations. Wards are then classified as High Risk, Moderate Risk (L1), Moderate Risk (L2) or Low Risk, with tailored training recommendations for each level.
Is the Hand Hygiene part of the wider SurveilSync platform?
Yes. The Hand Hygiene Surveillance module is part of SurveilSync’s broader infection control platform, which also includes HAI surveillance (CLABSI, CAUTI, SSI, VAP), outbreak analytics, and automated reporting dashboards — all accessible from a single secure login.
Ready To Get Started
Transform Hand Hygiene Compliance At Your Hospital
Join forward-thinking infection control teams using SurveilSync to move from paper grids to real-time insights — and protect more patients, every shift.
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